TLDR US lawmakers are pressing FanDuel for details about its VIP program and personalized videos sent to customers. A bettor sued FanDuel after getting a video featuring Bryce Harper. He claims the company fueled betting losses of over $1.5 million. FanDuel launched a “Fast Facts” webpage covering spending data, account security, and harm detection systems. The company says the average sports bettor spends about $63 a month and the average same-game parlay stake is about $14. FanDuel reported blocking one million account creation attempts and running 58,000 manual responsible gambling reviews in the past year.
FanDuel is defending how it handles responsible gambling as US lawmakers ask questions about its VIP program. The sports betting company is owned by Flutter Entertainment.
The company recently launched a new webpage called Fast Facts. The page shares information on customer spending, betting habits, account security, and the steps FanDuel takes to spot signs of gambling harm.
Lawmakers Question VIP Videos
US lawmakers have asked FanDuel to hand over copies of personalized videos sent to customers. They also want the company to explain how it chose who received them.
The inquiry follows a video sent to a bettor that featured Philadelphia Phillies star Bryce Harper. That customer later filed a lawsuit against FanDuel.
The lawsuit claims the company encouraged his compulsive betting. He says the betting led to losses of more than $1.5 million.
Lawmakers have asked whether messages like these could cause harm. Their concern centers on people who may already be dealing with financial or behavioral problems.
FanDuel says it has responsible gambling measures in place for all customers, including high-value bettors. The company says VIP applicants go through extra account checks.
It also says staff members are trained to recognize possible signs of harm.
What the Fast Facts