Transcript
[00:00:19] Nathan Wrigley: Welcome to the Jukebox Podcast from WP Tavern. My name is Nathan Wrigley.
Jukebox is a podcast which is dedicated to all things WordPress. The people, the events, the plugins, the blocks, the themes, and in this case managed WordPress hosting and AI hosting innovation.
If you’d like to subscribe to the podcast, you can do that by searching for WP Tavern in your podcast player of choice, or by going to wptavern.com/feed/podcast, and you can copy that URL into most podcast players.
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So on the podcast today, we have Malcolm Peralty. Malcolm has been immersed in the WordPress ecosystem for 20 years, starting out as a full-time blogger and working his way through tech roles in project management, agencies, and even a stint in the Drupal space. These days, Malcolm is bringing his experience back to WordPress, serving as a technical account manager at Pressable, a managed WordPress hosting company.
Malcolm shares how he found his way from early forays with WordPress to managing large scale hosting environments. He talks about the lure of the Drupal world, and why he’s ultimately returned to WordPress and Pressable.
We discuss what technical account management means at Pressable, how his role differs from sales and support, focusing instead on long-term strategy for clients, performance optimization, and bridging the gap between customer needs and the underlying WP Cloud infrastructure. We hear how Pressable proactively helps clients, sometimes even advising them to downgrade their plan if optimizations mean they need fewer resources.
We go behind the scenes in Pressable, getting into