TLDR Esportes Gaming Brasil’s three brands—Esportes da Sorte, Onabet and Lottu—were all nominated for the Reclame Aqui Awards 2026. This is the first time all three brands have been nominated together. Esportes da Sorte is shortlisted in the Ultra Sports Betting Operators category. Onabet and Lottu are both nominated in the Sports Betting Operators category. Voting for the 2026 awards runs from September 2 to November 5.
Esportes Gaming Brasil announced that all three of its brands have been shortlisted for the Reclame Aqui Awards 2026. The awards recognize companies in Brazil for corporate reputation and customer service.
The three brands are Esportes da Sorte, Onabet and Lottu. This marks the first time all three have received nominations at the same time.
Esportes da Sorte was shortlisted in the Ultra Sports Betting Operators category. This category covers large-scale betting operations.
Onabet and Lottu were both nominated in the Sports Betting Operators category. Both brands compete in the same group for this award.
The Reclame Aqui Awards are given out based on public voting. They are seen as one of Brazil’s top honors for customer service.
Customer Experience Investments
The company said it has invested in technology and staff training. These investments support its customer service operations across all three brands.
Maria Neves, Director of Customer Experience at Esportes Gaming Brasil, spoke about the nominations. She said the recognition reflects the company’s daily work.
She added that the nominations show the company’s strategy of focusing on customers. This includes technology, operational efficiency and personalized support.
The company also said it monitors customer satisfaction on an ongoing basis. It continues to develop its support teams as part of this effort.
Response Time Improvements
Esportes Gaming Brasil has worked to speed up its customer support. The average response time for