TLDR Sands China trained 42 employees through its Responsible Gaming Ambassador Advanced Training Programme in late August 2026. The programme, now in its 11th edition, focuses on helping frontline staff spot and handle gambling-related concerns. Training included lectures, role-playing, video scenarios, and testing, with a certificate issued by UNLV’s International Gaming Institute. Speakers included experts from UNLV, the University of Macau, and Sheng Kung Hui Macau Social Services Coordination Office. The programme has trained more than 1,000 people since it launched in 2013, and all 28,000+ Sands China staff receive baseline responsible gaming training.
Sands China has finished the latest round of its Responsible Gaming Ambassador Advanced Training Programme. The casino operator based in Macau trained 42 employees in late August 2026.
This marks the 11th edition of the programme. It is designed to help staff who deal directly with customers.
The training focused on giving frontline employees the skills to notice signs of problem gambling. It also covered how to respond when a concern comes up.
According to a company statement, the sessions were meant to build a deeper understanding of gambling disorder among staff.
What the Training Covered
The programme used a mix of teaching methods. These included lectures, scenario-based video clips, interactive games, role-playing exercises, and testing.
The goal was to give employees practice with situations they might actually face on the casino floor. Organizers said this hands-on approach helps staff apply what they learn in real time.
Once the training is complete, participants receive a certificate. It is issued by the International Gaming Institute at the University of Nevada, Las Vegas.
This year’s edition featured a session led by Alan Feldman, head of strategic initiatives at UNLV’s International Gaming Institute. He spoke about recognizing signs of problem gambling and how to talk with