TLDR Online bettors in the Philippines have asked the NBI to investigate an online gaming platform over an estimated PHP4 billion to PHP5 billion in unpaid jackpots. The bettors say wins from the platform’s Lucky Spin feature were blamed on system glitches and never credited to their accounts. One bettor says he won PHP570 million and was later pushed to sign a waiver and accept PHP300,000. The complaints name the gaming platform, company officials, and officials of the Philippine Amusement and Gaming Corp. The NBI says it will review the affidavits before deciding whether to issue subpoenas.
A group of online bettors in the Philippines has asked the National Bureau of Investigation to look into claims of unpaid jackpot winnings. The complainants say an online gaming platform failed to pay prizes worth an estimated PHP4 billion to PHP5 billion.
The bettors say wins recorded through the platform’s Lucky Spin feature were blamed on system glitches. They claim the money was never credited to their accounts.
Five bettors, joined by their lawyers, submitted affidavits to the NBI National Capital Region office on Thursday. Lawyer Leo la Victoria said eight complainants have come forward in total.
The group says the affidavits describe jackpots that appeared during play but never showed up in account balances.
Bettor Says He Was Pressured to Accept PHP300,000
One complainant said he won PHP570 million in a single game. He said customer service staff later told him there was no record of the win.
The bettor described a meeting with company representatives at their Taguig office on June 11, 2025. He said he was pushed to sign a waiver and accept PHP300,000.
He said that when he first refused, a representative told him he would not be allowed to leave. He said the experience left